Why did i view my property with somebody else?
All viewings are conducted by our various letting agent partners, the full management of your tenancy is handled by us for the entire duration, this could be anything from a maintenance issue to the renewal of your tenancy.
WHY IS A GUARANTOR NECESSARY?
A UK-based guarantor may be required as part of your application. Many rent guarantee insurers require one, and it protects the landlord if rent arrears build up. We will confirm whether a guarantor is needed once we have assessed your application.
WHO DO I CONTACT IF A PROBLEM ARISES?
As stated above we fully manage your tenancy therefore please contact us if you require any assistance.
WHAT ARE YOUR FEES?
We do not charge fees except where the law allows them:
• Lost keys or security devices: £40 per replacement key. Keys are part of a master key suite, so they must be ordered from the suite holder. Where the locks need to be changed, the cost is £200 supply and fit. An invoice for any of these costs is available on request.
• Late rent: if rent is more than 14 days late, interest may be charged at 3% above the Bank of England base rate.
• Changes to your tenancy at your request: up to £50, or more only where we can show our reasonable costs were higher.
• Ending your tenancy early at your request: if the landlord agrees, the reasonable costs or losses caused by the early end, explained and agreed in advance.
What documents will i receive?
At the start of your tenancy you will receive:
• A copy of your written tenancy agreement
• The government’s Renters’ Rights Act Information Sheet (for tenancies that started before 1 May 2026)
• Gas Safety Certificate (if the property has a gas supply)
• Energy Performance Certificate (EPC)
• Electrical Installation Condition Report (EICR)
• The inventory
• DPS Prescribed Information and your DPS Deposit ID
• Details of how to set up your standing order
WHAT IF MY RENT IS LATE?
If you are having difficulty paying your rent, for whatever reason, please contact us straight away so we can discuss it. Please don’t ignore the problem. If rent is more than 14 days late, interest may be charged at 3% above the Bank of England base rate, as set out in your tenancy agreement.
CAN I MOVE OUT EARLY?
Yes. Your tenancy is a rolling (periodic) tenancy with no fixed end date, so you can end it at any time by giving us at least two months’ notice in writing. Please send an email to info@bellairmanagement.co.uk.
Your notice should normally end on the last day of a rental period. You must keep paying rent until the notice period ends.
If you rent jointly with others, notice from one tenant ends the tenancy for everyone. Please speak to the other tenants and to us before you give notice.
WHAT CONDITION DO I LEAVE THE PROPERTY IN?
Please return the property in the same condition and standard of cleanliness as at the start of your tenancy, as recorded in the inventory, allowing for fair wear and tear. If the property needs cleaning or repairs, or you leave items behind that need removing, the reasonable cost may be deducted from your deposit.
How do i get my deposit back?
At the end of the tenancy you will need your Deposit ID (supplied by us after you move in) and a repayment ID supplied by the DPS. Please keep these numbers safe, as you will need them to request your deposit back. If you do not have them, please contact the DPS at www.depositprotection.com or on 0330 303 0030.
QUESTIONS NOT ANSWERED?
If your query has not been answered above and you are an existing tenant, see the ‘Existing’ button on the left for further info. If you are not currently a tenant of ours, see the ‘Prospective’ button on the right for further info.