Why did i view my property with somebody else?

All viewings are conducted by our various letting agent partners, the full management of your tenancy is handled by us for the entire duration, this could be anything from a maintenance issue to the renewal of your tenancy.

WHY IS A GUARANTOR NECESSARY?

All applicants will require a UK based guarantor, regardless of their circumstances. The reason we insist on a guarantor is simply to comply with a stipulation most insurance companies now specify. In short, your landlord will not be covered for loss of rent in the unlikely scenario that a tenant will accumulate substantial arrears.

WHO DO I CONTACT IF A PROBLEM ARISES?

As stated above we fully manage your tenancy therefore please contact us if you require any assistance.

WHAT ARE YOUR FEES?

  • Additional/replacement security keys and lock - £40 per key and £200 for a lock change.

What documents will i receive?

Within 14 days you will receive: –

  • DPS Prescribed Information

  • Inventory

  • DPS Deposit ID

  • Details of how to setup your standing order

WHAT IF MY RENT IS LATE?

If you ever experience difficulties paying your rent, for whatever reason, it is imperative that you speak to us as you may incur a late payment fee.

Do not ignore the problem and contact us immediately to discuss matters as and when they arise.

CAN I MOVE OUT EARLY?

You can move out early. You will need to give 28 days written notice from the date that your rent is due. However you will be liable for any rent until the expiry of your tenancy agreement. We will also try to re-let the property but until a new tenant has been found you will still be liable for any rent due. Please also note that in this event you will be terminating a fixed agreement prior to the expiry term, therefore you will be required to pay the landlords agents fee for re-letting the property.

WHAT CONDITION DO I LEAVE THE PROPERTY IN?

The property needs to be left in the same state you took it in. All of our properties are professionally cleaned before any tenant moves in. A receipt from the professional cleaning company must be produced at check out.

Any damages, mess or items not listed on the inventory will be deducted from your deposit.

How do i get my deposit back?

At the end of the tenancy you will need a Deposit ID number (supplied by ourselves after you move in) and a repayment ID number supplied by the DPS. It is important to retain these numbers, otherwise you will not be able to claim back your deposit.

If for some reason you do not have this number you will need to contact the DPS directly to receive it. For more information, visit their website www.depositprotection.com, or by telephone on 0844 472 7000.

QUESTIONS NOT ANSWERED?

If your query has not been answered above and you are an existing tenant, see the ‘Existing’ button on the left for further info. If you are not currently a tenant of ours, see the ‘Prospective’ button on the right for further info.